Introduction

Receiving Support

If you’re looking for Flow support, you’ve already come to the right place – in this guide, you’ll find in-depth feature descriptions, explanations, and instructions on the big and small features found in Flow. With many articles to read, there’s lots to learn about the way Flow can work for you.

If you can’t seem to find your question answered in this guide, the Flow team would be happy to try and answer whatever questions you have.

By email

The Moleskine Digital Studio team is available for support by email at flow@moleskinestudio.com. In the email, please detail your problem as thoroughly as possible, including screenshots or screen recordings if necessary. If you are reporting a bug, please let us know if and how you are able to replicate the issue, what version of iOS you are using, and what device you have Flow installed on.

By Twitter

We love Twitter, and we know that our users do, too. If you’d like to reach out to us on Twitter to let us know about an issue you’re having or just to say hello, you can find us at @moleskinestudio. We’ve also left our direct messages open, so any feature requests, bugs, or Flow questions you have can also be sent there.

Feature Requests

We love hearing feedback about your favorite Flow features, as well as what you’d like to see in upcoming releases. That’s why we developed a feature request forum, where you can add suggestions, vote up suggestions you’d like, and leave comments on things you’d love to make their way into the app.

The easiest way to leave a feature request is through Flow. Here’s how:

  1. Open Menu
  2. Tap “Help”
  3. Tap the bubble labeled “Feature Request”
  4. Confirm your name and tap “Continue”

From there, Flow will pass your account information along to Canny – our feature request system – and you can immediately get to work writing posts and comments. Make sure to use your real name, as the boards are public to other users.

You can also access the feature request site by visiting https://bonobo.canny.io/flow. If you choose to file a request through the direct URL, you will have to create a Canny account.

The Help Menu

A final tip: although all of the above ways are perfectly acceptable means of reaching the team, the quickest way to do so is through Flow. Launch the app, open Menu, and choose “Help”.