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Membership Basics

Something Went Wrong

Error while subscribing

If you’ve encountered an error while signing up for a membership, here is an article that has some common fixes: Cannot connect to iTunes Store

If all the steps in the above article don’t work, please feel free to get in touch and we’ll do our best to help!

My membership isn’t being recognised

If your membership isn’t being recognised by one of our apps, here are a few things you can try:

  1. Check that you’re logged in, and that you’re using the same account you were when you first signed up for a membership

  2. Try tapping “Restore Purchases” (in the Account section of the accounts menu)

  3. Contact support