Membership Basics

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If you’d had a problem signing up for a membership, here is an article that has some common fixes: Cannot connect to iTunes Store

If all the steps in the above article don’t work, please feel free to get in touch and we’ll do our best to help.

If your membership isn’t being recognised by one of our apps, here are a few things you can try:

Check that you’re logged in, and you’re using the same account you were when you first signed up for a membership
Try tapping “Restore Purchases” (in the Account section of the accounts menu)
Contact support

While troubleshooting an issue, we might ask you to send us crash logs. You can find the crash logs directly on your iPhone or iPad.

On your iPhone or iPad, go to: “iOS Settings → Privacy → Analytics → Analytics Data”.
You will see an alphabetical list all crash logs on your device.
Scroll down to the app in question, and tap on the most recent log. It will be named something like Timepage-2020-01-02-03-123456.ips.
Either tap the share button in the top right corner, or copy and paste the whole contents of the log into your reply to us.